Got Questions? We’ve Got You.
Everything you might want to know before (and after) you shop Sparq. If you still need help, we’re just a message away.
ORDERS & SHIPPING
How long will my order take to arrive?
We usually ship your order within 1–3 working days. Delivery typically takes 4–7 working days depending on your location.
Do you offer free shipping?
Yes, we offer free shipping across India on all prepaid orders.
How can I track my order?
Once your order is shipped, you’ll receive a tracking link via SMS/email so you can follow it every step of the way.
Can I cancel my order?
You can cancel your order before it is shipped. Once shipped, cancellations are not possible, but you can request a return after delivery.
RETURNS & EXCHANGES
What is your return policy?
You can request a return within 7 days of receiving your order.
What items are eligible for return?
To be eligible:
- Item must be unused and unworn
- Original packaging must be intact
- Tags and certificates (if any) should be included
How do I initiate a return?
Just email us at info@sparqdiamonds.com with your order details, and we’ll guide you through the process.
Do you offer exchanges?
Yes, exchanges are available for eligible products. You can reach out to us and we’ll assist you with the process.
When will I receive my refund?
Once your return is received and approved, refunds are processed within 5–7 working days to your original payment method.
PRODUCT & MATERIALS
What is Sparq jewellery made of?
Sparq jewellery is crafted using premium silver and lab-grown diamonds, designed to give you a fine jewellery look with everyday wearability.
Are your diamonds real?
Yes — we use lab-grown diamonds, which are real diamonds with the same physical and chemical properties as mined diamonds.
Are your products certified?
Yes, our diamonds are SGL certified, and our metal quality meets standard purity norms.
Will the jewellery tarnish or fade?
Our pieces are made to last with proper care. Since they are made in silver, we recommend avoiding contact with water, perfumes, and harsh chemicals to maintain their shine.
Is the jewellery suitable for daily wear?
Yes! Sparq is designed for everyday styling — lightweight, comfortable, and easy to wear from day to night.
SIZING & CARE
How do I know my ring size?
You can refer to our Ring Size Guide available on the product page or reach out to us for help.
How should I care for my jewellery?
To keep your pieces looking their best:
- Store them in a dry place
- Avoid water, perfumes, and chemicals
- Clean gently with a soft cloth
PAYMENTS & SAFETY
What payment methods do you accept?
We accept all major payment methods including UPI, debit cards, credit cards, net banking, and wallets.
Is it safe to shop on Sparq?
Absolutely. All payments are processed through secure and trusted payment gateways, ensuring your data is protected.
GENERAL
Is Sparq jewellery good for gifting?
Yes! Sparq pieces are perfect for gifting — whether it’s birthdays, special moments, or just because.
Do you offer customisation?
Currently, we focus on curated designs. However, we may introduce customization options soon — stay tuned!
How can I contact you?
You can reach us at:
📧 info@sparqdiamonds.com
Or DM us on Instagram — we’re always happy to help.