Terms & Conditions

Sparq Diamonds

A brand owned and operated by Nuvo Aeon Diamond and Jewellery Private Limited

This website is owned and operated by Sparq Diamonds, a brand under  Nuvo Aeon Diamond and Jewellery Private Limited (“Company”, “we”, “our”, “us”).

By accessing, browsing, registering on, or purchasing from this website (“Website”), you agree to be bound by these Terms & Conditions, along with our Privacy Policy and any other policies published on the Website from time to time.

If you do not agree to these Terms, please do not use this Website.

1. Eligibility to Use

You may use this Website only if you are legally capable of entering into a binding contract under the Indian Contract Act, 1872.

If you are under the age of 18 years, you may use this Website only under the supervision of a parent or legal guardian.

2. Nature of Products

Sparq Diamonds offers jewellery and related products, including but not limited to lab-grown diamond jewellery, silver jewellery, gold jewellery, fashion jewellery, and accessories, as may be listed on the Website from time to time.

All products displayed on the Website are subject to availability.

3. Product Representation & Accuracy

We make every effort to ensure that product details, descriptions, dimensions, weights, finishes, and pricing are displayed as accurately as possible. However:

  • Product images may vary slightly due to lighting, photography, screen resolution, or display settings.
  • Product dimensions, metal weight, diamond weight, stone size, and specifications are approximate and indicative only unless specifically stated otherwise.
  • Minor variations may occur due to handcrafted production, polishing, plating, finishing, and manufacturing processes.

Such variations shall not be considered defects.

The specifications of jewellery mentioned on the Website are illustrative and informational only and cannot be used as a basis for valuation, resale, or appraisal.

4. Certification / Authenticity

Where applicable, products may be accompanied by a Certificate of Authenticity / Product Card / Brand Certificate / Diamond Certificate.

Such certificates are provided only for the purpose of product identification and authenticity and shall not be treated as an independent valuation, appraisal, insurance document, or resale guarantee.

The Certificate of Authenticity (COA) or any similar document issued by Sparq Diamonds / Nuvo Aeon Diamond and Jewellery Private Limited
cannot be used as a basis for valuation.

Each product is checked for quality at the time of tagging and dispatch.

5. Plating / Finish Disclaimer

Certain products may include plating, coating, polishing, enamelling, texturing, rhodium finish, gold tone finish, or other decorative surface treatments.

These finishes may naturally fade, wear, dull, scratch, or change over time depending on:

  • frequency of use,
  • storage conditions,
  • skin chemistry,
  • perfume or cosmetic contact,
  • moisture, sweat, chemicals,
  • cleaning methods,
  • and general wear and tear.

Such normal wear shall not be treated as a manufacturing defect.

6. Product Care & Usage

Customers are advised to handle and store jewellery carefully.

Damage caused by the following shall not be treated as a manufacturing defect:

  • improper storage,
  • impact or accidental damage,
  • bending or pulling,
  • scratches, water, exposure, sweat, perfume, chemicals,
  • rough handling, misuse,
  • regular wear and tear.

Customers are encouraged to follow recommended jewellery care practices to maintain the product’s finish and longevity.

7. Pricing & Payment

All prices displayed on the Website are in Indian Rupees (INR) unless otherwise specified.

Prices may include or exclude GST, delivery charges, convenience fees, or promotional discounts, as mentioned at checkout.

We reserve the right to:

  • change prices without prior notice,
  • correct pricing or typographical errors,
  • update product information,
  • cancel orders placed due to incorrect pricing or technical error.

Full payment must be received before order confirmation unless otherwise stated.

8. Orders & Acceptance

Placing an order on the Website constitutes an offer to purchase, and not an automatic acceptance of such offer by the Company.

An order shall be deemed accepted only once it is processed and confirmed by us.

We reserve the right to accept, reject, cancel, or limit any order at our sole discretion, including in cases of:

  • product unavailability,
  • pricing errors,
  • payment failure,
  • technical issues,
  • misuse of offers,
  • suspicious or abnormal order activity.

If an order is cancelled after successful payment, the applicable refund will be processed in accordance with our internal refund timelines.

9. Promotions, Coupons & Offer Misuse

From time to time, Sparq Diamonds may offer:

  • discount codes,
  • launch offers,
  • seasonal promotions,
  • coupon codes,
  • referral benefits,
  • loyalty benefits,
  • or other promotional schemes.

The Company reserves the right to modify, withdraw, reject, cancel, or refuse any promotion, coupon, offer, or discount at its sole discretion and without prior notice.

Any misuse, duplication, technical abuse, manipulation, suspicious activity, or unauthorized use of offers may result in:

  • order cancellation,
  • account suspension,
  • cancellation of discount benefits,
  • or refusal of future transactions.

Products purchased under promotional, discounted, sale, festive, coupon, bundle, or special offer schemes may not be eligible for return or exchange, unless expressly stated otherwise.

10. Fraud Prevention / Suspicious Transactions

In the interest of customer safety and transaction security, we reserve the right to verify any order before processing or dispatch.

Orders may be delayed, cancelled, held, or declined if they are identified as:

  • suspicious,
  • unverifiable,
  • unusually high-risk,
  • inconsistent with normal buying patterns,
  • linked to possible fraudulent activity,
  • or involving incomplete / inaccurate customer information.

We may request additional verification documents or contact details before processing such orders.

The Company reserves the right to cancel any such order at its sole discretion.

11. Shipping & Delivery

We aim to dispatch and deliver products within the estimated timelines communicated on the Website or at the time of order.

However, delivery timelines are indicative only and may be affected by:

  • courier delays,
  • logistical issues,
  • public holidays,
  • weather conditions,
  • force majeure events,
  • regulatory restrictions,
  • or other unforeseen circumstances.

We shall not be liable for any indirect or consequential loss caused due to delay in shipment or delivery.

Claims, if any, shall not exceed the net invoice value of the product.

12. Inspection on Delivery / Reporting Issues

Customers are advised to inspect the package and product immediately upon delivery.

Any issue relating to:

  • damaged product,
  • wrong item,
  • missing item,
  • tampered package,
  • or visible product defect,

must be reported to us within 24 hours of receipt via email or official customer support channel, along with clear supporting images or videos wherever possible. Failure to report within this timeline may affect the ability to process the claim.

13. Returns / Exchange / Promotional Products

Returns, exchanges, replacements, and refunds shall be governed by the separate Return / Exchange / Refund Policy published on the Website.

Unless otherwise specifically stated:

  • products purchased under promotional or discounted schemes may be non-returnable / non-exchangeable,
  • customized, engraved, resized, personalized, or made-to-order items may be non-returnable / non-refundable.

Final eligibility shall be determined in accordance with the applicable policy.

14. Order Cancellation

Orders may be cancelled only if they have not entered the stages of:

  • customization,
  • engraving,
  • manufacturing,
  • packaging,
  • or dispatch.

Once an order has entered such stages, it may not be eligible for cancellation.

Any refund, where applicable, shall be processed as per the Company’s refund policy and payment partner timelines.

15. Intellectual Property

All content on this Website, including but not limited to:

  • logos,     
  • brand names, 
  • product names, 
  • product descriptions, 
  • photographs,     
  • graphics,     
  • videos,     
  • designs,     
  • creatives,     
  • layout,     
  • text,     
  • and marketing material, 

is the intellectual property of Nuvo Aeon Diamond and Jewellery Private Limited, Sparq Diamonds, or its licensors.

You may not copy, reproduce, republish, upload, distribute, modify, sell, or exploit any Website content without prior written permission.

16. Use of AI-Generated / Digitally Enhanced Content

Certain content on this Website, including but not limited to:

  • product visuals, 
  • model imagery, 
  • campaign creatives, 
  • lifestyle imagery, 
  • rendered jewellery visuals, 
  • design simulations, 
  • stylized photographs, 
  • marketing creatives, 
  • and descriptive content, 

may be created, enhanced, stylized, retouched, edited, or assisted using artificial intelligence (AI), CGI, rendering tools, or other digital creative technologies. Such content is intended for illustrative, branding, and presentation purposes only.

While we strive to maintain reasonable visual and descriptive accuracy, such content may not always represent the exact:

  • appearance,     
  • scale,     
  • texture,     
  • proportion,     
  • finish,     
  • or styling 

of the physical product.

Customers are advised to rely on the product description, material details, specifications, and support assistance before making a purchase decision.

17. User Conduct

You agree not to use the Website for any unlawful, fraudulent, abusive, or unauthorized purpose.

You shall not:

  • misuse the Website,
  • interfere with its functionality or security,
  • upload harmful code,
  • provide false information,
  • impersonate another person or entity,
  • misuse offers or promotions.

We reserve the right to suspend or terminate access to users or accounts found to be in violation of these Terms.

18. Account Registration

If you create an account on the Website, you are responsible for maintaining the confidentiality of your account credentials and for all activities carried out through your account.

We reserve the right to suspend, restrict, or terminate accounts at our sole discretion in case of suspected misuse, fraud, or breach of these Terms.

19. Limitation of Liability

To the maximum extent permitted under applicable law:

  • the Company shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising out of the use of the Website or purchase of products,
  • any claim relating to a product or order shall, in all circumstances, be limited to the net price actually paid for the product.

Claims shall be limited to the net invoice value of the product only.

20. Disclaimer of Warranties

This Website and all products and services offered through it are provided on an “as is” and “as available” basis, except to the extent otherwise required under applicable law.

We do not guarantee that:

  • the Website will always be uninterrupted,
  • the Website will be error-free,
  • the Website will be free from viruses or technical issues,
  • or that every visual or listing will be free from inaccuracies.

Nothing in these Terms excludes any statutory rights available to consumers under applicable Indian law.

21. Force Majeure

We shall not be liable for any delay, interruption, or failure in performance caused by events beyond our reasonable control, including but not limited to:

  • natural disasters,
  • flood,
  • fire,
  • pandemic,
  • strike,
  • war,
  • civil disturbance,
  • courier disruption,
  • regulatory restrictions,
  • internet failure,
  • power outage,
  • or system failure.

22. Company Rights

The Company reserves the right, at its sole discretion, to:

  • cancel any order,
  • refuse service,
  • restrict Website access,
  • terminate accounts,
  • modify product listings,
  • update pricing,
  • or amend these Terms at any time.

23. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of India.

Any dispute arising out of or in connection with the use of this Website, purchase of products, or interpretation of these Terms shall be subject to the exclusive jurisdiction of the courts at Mumbai, Maharashtra.

24. Changes to Terms

We reserve the right to modify, revise, update, or replace these Terms & Conditions at any time without prior notice.

Any such changes shall become effective immediately upon being posted on the Website. Continued use of the Website after such updates shall constitute your acceptance of the revised Terms.

25. Contact Information

For any questions, concerns, or support, you may contact:

Nuvo Aeon Diamond and Jewellery Private Limited
Brand: Sparq Diamonds
Email: support@sparqdiamonds.com