Exchange & Buyback Policy
At Sparq Diamonds, we want your jewellery to feel like a purchase you can enjoy with confidence.
To make things easier, we offer both an Exchange Policy and a Buyback Policy for eligible products purchased in India, subject to quality evaluation.
We offer a 100% exchange value on eligible products purchased from Sparq Diamonds in India, subject to inspection and approval by our Quality Assurance team.
You may exchange your purchased item for another product from our collection, provided that:
Each product is eligible for one exchange only.
Once a product has been exchanged:
To qualify for exchange, the product must:
Any product that has been altered or repaired outside our authorized process will not be eligible for exchange or warranty support.
The final decision regarding product eligibility will rest solely with our Quality Assurance Department.
To process an exchange, the following must be submitted along with the product:
Requests without these documents may not be accepted.
The following items are not eligible for exchange:
The exchange process may take up to 20 working days from the date the product is received and approved by our team.
For exchange or buyback support, please contact us at:
